Return Policy:

Not a perfect match? Let’s make it right.

We allow 14 days from when your order was delivered to process a return for store credit, unless stated as final sale in the product description. We do not issue refunds or offer exchanges!

To be eligible for a return, your item must be in the same condition that you received it: unworn, tags attached, free of stains and odor, etc.

If the item(s) returns damaged, a 50% deduction will be taken off the store credit.

To process a return:

1.        Please email returns@hellobestkeptsecret.com and include your name, order #, and reason for returning.

2.        Please allow 1-3 business days for us to receive your request. Then, we will send you a return label.

3.        Please package all items neatly or place them in original packaging to ship them back.

4.        Once we receive your return, please allow 1-3 business days to process it. Once it has been processed, your store credit will be emailed to you in form of a gift card.

5.        Please note that initial shipping costs are not refundable, and the shipping cost of the return will be deducted from the store credit.

For any questions regarding returns, please email returns@hellobestkeptsecret.com!

Damaged Items:

We carefully inspect each item for quality before shipping, but if your item arrives damaged, it must be reported within two days of delivery. Please email us at info@hellobestkeptsecret.com with pictures of any damage